Reviewed by - Brandy Hensley
Review Given By: Brandy Hensley
Date: April 10th, 2020
Critical: Punctuality, Quality, Responsiveness, Value I had UltraClean of Arkansas come clean the couch and chairs yesterday. The "Boys in Blue" could have done a much better job than they did. Their scheduled time to be at my home was supposed to be 11:30-1:30. The office called at 12 (already 30 minutes late) to tell me they would be late. They didn't get here until 2:50 because "other customers kept requesting extra things be cleaned". They were here for only 20 minutes including unloading and loading their equipment. They didn't let anything soak and they didn't clean the furniture nearly as well as they should have. They cleaned the top of the left cushion on the couch really well, because I pointed out a stain. It was the worst and they got all of it. If they would have spent half that effort on the rest of the furniture, it would be like new. I pointed out a couple other places when they were packing up that didn't get clean and was told "some stains don't come out" when in fact, those spots were practically dry. I'm sure they were in a hurry, because they still had other jobs that day, but there's no excuse. If other people wanted extra things cleaned, they should schedule that stuff another time. They sacrificed my customer service for other customers. I was also quoted a different amount for the treatment when I made the appointment. They gave me a higher amount when they asked for payment. When I asked why it was higher and explained I was quoted $180 they said "that's the cost". It was $220 total. For that, I could buy a steam cleaner and do a better job myself. I won't waste money on their service again.
