At Smith’s Fine Rug Cleaning, you will discover an Old-World approach to rug care. The methods we employ do not include any large, automated equipment or communal wash tubs. Rather, we address the needs of each rug individually, custom altering our care to fit as necessary, because no two area rugs are the same. Whether your area rugs are antique or contemporary, hand-made or machine made, Persian or Navajo, large or small, are lightly soiled or have pet damage, stains, and odor, we have the skills and education necessary to safely and thoroughly clean and restore them to their former glory. PRE-INSPECTION & DYE TESTING Every rug is different and has individual needs. That’s why we pre-inspect every rug for specific things, like rotted areas, stains, pet damage, moth infestation, and dye instability, that may necessitate an alteration to any rug care plan. Sometimes you may not even realize the damage is there, so we like to discuss these red-flag issues with you prior to cleaning. DRY SOIL REMOVAL Some rugs can handle more aggressive dusting, some cannot. That’s why Smith’s Fine Rug Care uses various dusting methods so that we are able to custom design a care plan that works best for your rug. We want to remove as much particulate soil and pet hair as possible before we clean it. RUG WASHING Smith’s Fine Rug Cleaning does not use any large, automated equipment or communal wash tubs. Rather, we custom alter our Old-World cleaning process to fit the individual needs of each rug because we know and understand that no two area rugs are the same. PET URINE ODOR REMOVAL Pet accidents happen and the bacteria they cause can be an odor-causing source of embarrassment. Smith’s Fine Rug Cleaning fully guarantees pet urine odor removal when our suggested protocols are followed. Exclusions apply in the case of tufted rugs or extreme urine damage causing structural damage. RUG REPAIR & RESTORATION Smith’s Fine Rug Cleaning has the skills necessary to repair the most common types of damage like missing corners, vacuum cleaner or pet damage, small holes, and knife cuts. If your rug has a large repair to be done, such as a rotted area that needs to be re-woven, we are able to send your rug to our master weaver for repair. We will facilitate any shipping and insurance for you. FRINGE REPAIR & REPLACEMENT Rug fringes are decorative, but they perform an important function too! When your fringes wear away, the fibers at the ends of your rugs wear away next. To keep this from happening, have our repair team secure the ends of your rug and either replace or reweave the missing or damaged fringes. This small repair will help extend the life of your rug and keep it looking newer longer. WATER DAMAGE RESTORATION Rugs exposed to water damage, whether catastrophic or minor, are deemed unhealthy and should not be handled by anyone but a professional. Please contact us immediately so we can contain, remove, and treat your rugs as quickly as possible to minimize the growth of mold or other unhealthy bacteria. We are happy to work with your insurance company.