Reviewed by - Stafford C.
Review Given By: Stafford C.
Location: Mount Healthy, OH
Date:
I gave 4 out of 5 stars because let's face it, nothing or no one is perfect. But it's my first time using Oxi Fresh and before doing so I did my research. To my surprise a lot of the big name companies had very bad reviews and after reading the few reviews that Oxi Fresh had and calling them to get some feedback on their carpet cleaning process, I decided to give them a chance. To my surprise I got their carpet tech Wally and I was pretty stoked because upon reading the reviews, he was one of the guys people spoke highly of. Wally called about a half hour before hand to let me know he would be here at the scheduled time. He showed up and was very professional and trust worthy. He slipped on his carpet protective shoe covers and came in to evaluate the areas to be cleaned. Once he got started, he was very thorough and actually spent more time on or in the highly soiled areas assuring that he removed as much dirt/stains as possible. He was very personable and even helped me move a few pieces of furniture that I assumed that he would just go around. But no! He insisted that it was no problem and that we could move them so he could clean thoroughly. I was pleased with Wally's work and attention to detail. Pricing was pretty average or just slightly higher, but I was okay with it because he took his time. When he was done, my carpet looked 95% percent better. The reason I say 95% is because I'm a realist and I don't expect my carpet to look brand new and I know that with time some stains may reappear. But for now, they look great! Job well done Wally!!
