Our Guarantee Every job we do comes with our iron-clad, risk-free guarantee. If you do not think it’s the best carpet cleaning, we’ll re-clean the area for free. If you still are not pleased, you pay nothing. We feel that nothing is more important than your complete and total satisfaction. Courtesy Care’s best carpet cleaning goals are simple and straight-forward: Commitment to Our Clients – with 24-hour emergency service for water and smoke damage and through offering a variety of services to keep your house healthy. Highest Value Delivered – To provide the most effective manufacturer-recommended cleaning methods to our valued clients Absolute Best Quality Service – To make every home or business that we clean a healthier environment in which to live or work Professionalism – Our technicians are IICRC trained and certified. Our trained and certified technicians will deliver our services on time in easily identifiable Courtesy Care vehicles and uniforms. Satisfaction for the best carpet cleaning – The job is not complete until you are satisfied and believe you have the best carpet cleaning. Oriental & Area Rug Cleaning At Courtesy Care we deliver only the best quality service and care towards your rugs. Rugs require a high level of care and attention to detail to clean them effectively. Part of this is due to the fact that area and Oriental rugs are all different and are made using various materials. Many rugs are handcrafted, giving them a unique quality that simply can’t be replicated. Most area and Oriental rugs are made out of wool, silk, or cotton. It takes a professional to accurately assess the state of your area and Oriental rugs and then clean them effectively based on their material and construction. Fortunately, our technicians at Courtesy Care are very skilled in doing exactly that. Expert Care for Your Rugs Area and Oriental rugs add a dimension of class and sophistication to your home, but they can’t be fully enjoyed if they are dirty, stained, or damaged. Let our technicians at Courtesy Care be the ones you trust to take care of your rugs. We promise an unmatched level of personal service and attention along with the best cleaning available for your area and Oriental rugs. Contact us today! Our Rug Cleaning Process Step 1: Pre-Inspection and Pick Up Similar to a doctor, our technicians will examine your rugs to learn all of its inherent qualities and what it will take to clean it effectively. Then, they will outline their “prescription” for your rug. You will know exactly what will be done and the extent to which our technician believes it will clean your rug. Step 2: Dry Soil Removal Woven rugs, especially hand-knotted rugs, are designed to hide dry soil. A few years ago, the Eureka company did a study and found that a 9 x 12 could hide a whopping 87 POUNDS of dirt! We use a variety of techniques to “dust” the rugs from the front and back. A machine called a rug duster, special vacuum attachments, and many other methods may be implemented. This is the most important step in cleaning any textile. Step 3: Pre-Condition Depending on fiber content and soiling type, the rug will be pre-treated to emulsify the soils. Essentially, this step brings out the most difficult soil spots of the rug so they are prepared to be cleaned over the next couple of steps. Step 4: Pre-Spot and Fringe Preparation Any potentially difficult spots will be pre-treated with special solutions to increase the chances of removal. The fringe is also pre-treated for maximum soil removal. Step 5: Shampoo We will only clean your rug with the best quality industrial-grade shampoos available to maximize the cleanliness of your rug. Step 6: Rinse or Wash Depending on the type of rug, it will be rinsed with extraction equipment or washed in a wash pit designed especially for Oriental rugs. Step 7: Speed Dry Once the soil is rinsed away, the rug is dried flat or hung to dry in a controlled environment. Proper drying is essential to avoid unnatural shrinkage. We take the time and effort necessary to dry your rug in the safest, most effective manner. We don’t believe in cutting corners. Step 8: Finishing Once your rug is dry, we will comb and finish it with soft groomers specifically made for the high-end area and Oriental rugs. Step 9: Post Inspection and Delivery Inspection and Delivery Our cleaning specialist will give the rug a final inspection and release it for pick-up or delivery. Your rug will be wrapped in brown craft paper to protect it from dust and environmental soils until it is picked up or delivered. Upon delivery, we will lay the rug for you.